The Due Date of Water Bills is due the 15th of every month.  
Payments can be made here with SoftTelPay or by stopping by the 
City of Tontitown Water Office at 235 E Henri de Tonti Blvd.  
A payment drop-off box is available 24/7.


IMPORTANT INFORMATION:

For information on the upcoming Election, please click here.

For information on understanding your account, please click here.

For information on the August 2024 Sewer Rate Increase, please click here.

To view the bill insert explaining the notice, please click here.

To view the Notice of Unknown Service Line Material, please click here.

Benefits:
This system provides you with real-time access to your account
information over the Internet, 24 hours a day. Billing and/or
payment inquiries can be addressed at your convenience.

Features:
Payment History - View both applied and pending payments (payments
entered but not posted) and current billing information.

Account Information - Displays current balance, last payment made,
account status, (active or inactive) and current billing information.

Consumption Information - Consumption history can be displayed by
billing period or in graph form comparison. Current meter reading and
average daily usage is also displayed.

Billing History - View your past bills including bill date, due date,
balance forward, payments and adjustments, and current charge detail.
Past bills ca be easily viewed and printed.

Service Summary - View in graph format water service charges.

Security:
To protect your privacy, the Utility Account Inquiry System requires
you to enter your account number and a personal identification number
(PIN) in order to gain access to your account information. The web
server uses 128-bit encryption standard to provide secure access for
all connections. 

Getting Started:
You are only a few clicks away from reviewing your utility account
information on-line. The registration process will require you to have
your utilities account number, your cycle and route number from your
bill, and a valid e-mail address. To sign up for this service just
follow this link Click here to register

Once you have entered all of the requested information, press "SUBMIT".
A Thank-You screen will appear and an e-mail will be sent to the e-mail
address you have provided.

Important: The e-mail sent to you will contain your account number,
your newly defined PIN, your PIN clue, and a link that you MUST click
to complete the registration process. The link will take you to the
account inquiry screen and prompt you for your account number and PIN.
Press "Sign-On" and a confirmation screen will be displayed to let you
know you have successfully registered. In addition, some email services
may place the confirmation email in your junk or bulk mail folder. If
you have not received the confirmation email from us after half an hour,
please check these folders. Please feel free to call our office at
479-361-2996 or email us at water@tontitown.com for
verification that the email was sent, you may resend the email if necessary.